Your Privacy is Our Priority

This Privacy Policy describes how [Appserved Reflexology] (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website and booking services. We are committed to ensuring your privacy is protected in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010. By using our services, you consent to the data practices described in this policy.

To provide a seamless wellness experience at our Bukit Bintang and Bangsar outlets, we collect the following:

• Personal Identity: Name, contact number, and email address.
• Booking Details: Appointment history, preferred treatments, and therapist preferences.
• Health Information: Any physical conditions or preferences you voluntarily share to ensure a safe massage experience.
• Transaction Data: Details of “Best Deal” packages or services purchased through our secure checkout.

We use the information collected to enhance your journey with us:

• Service Delivery: Processing your appointments and sending automated confirmations via email and instant messaging.
• Relationship Management: Managing your loyalty points and “Best Deal” package balances.
• Personalization: Tailoring our treatments to your specific physical needs and history.
• Updates: Sending you exclusive wellness offers and outlet news (only if you have opted in).

Our website utilizes “cookies” and similar tracking technologies (such as Google Analytics) to:

• Optimize Performance: Speed up your booking process and remember your preferences.
• Analyze Traffic: Understand how guests interact with our site to improve the user experience.
• Security: Help prevent fraudulent bookings.
• You can choose to disable cookies through your browser settings, though this may limit your ability to use certain booking features.

We respect your privacy and do not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with trusted service providers strictly necessary for our operations:

• Secure Payment Processors: To handle credit card and online banking transactions.
• Communication Gateways: To send your appointment reminders via WhatsApp or Email.
• Analytics Providers: To help us understand website performance.

We implement enterprise-grade security measures to safeguard your data against unauthorized access, alteration, or disclosure. This includes encrypted data transmission (SSL), secure firewalls, and optimized server-side caching. Your payment information is processed through encrypted gateways and is never stored directly on our local servers.

Under the Malaysian PDPA 2010, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction of any inaccurate information.
• Withdraw your consent for marketing communications at any time.
• Request the deletion of your account and personal history.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed about how we are protecting your information.