Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms that apply to all bookings and purchases made with Appserved Reflexology (“we,” “our,” or “us”). Because our therapists reserve their time exclusively for each guest, these policies help us maintain service quality and fairness. By making a booking or purchasing a “Best Deal” package, you agree to the terms below.

We require at least 24 hours’ advance notice for any cancellation or rescheduling of an appointment.

• Cancellations or changes made with more than 24 hours’ notice: No fee. Full refund or free rescheduling.
• Cancellations or changes made with less than 24 hours’ notice: Subject to a 50% cancellation fee.
• All cancellations must be made through our official channels (website, WhatsApp, or direct contact with the outlet).

A “no-show” occurs when a guest does not arrive for a confirmed appointment and has not provided any prior notice. In such cases, the full session value will be charged, or one session will be deducted from your package balance. This policy protects the livelihood of our therapists who have reserved their time specifically for you.

Our signature Value Combo packages (including Reflex Combo, Reflex Combo Deluxe, Reflex Combo Platinum, Full Treatment Combo, Foot Combo, and Body Combo) are offered at substantial discounts. Therefore:

• All combo packages are strictly non-refundable.
• The discounted rate is based on commitment. Once purchased, the package cannot be exchanged for cash or refunded.
• Packages are valid for 12 months from the date of purchase unless otherwise stated at the time of booking.

Your treatment session begins at the scheduled appointment time. If you arrive late:

• More than 15 minutes late: Your session may be shortened to avoid delaying the next guest.
• The full session fee or full package deduction will still apply.
• We recommend arriving 10–15 minutes early to fully enjoy your treatment.

All “Best Deal” packages expire 12 months from the purchase date. Any unused sessions remaining after the expiry date will be automatically forfeited. We encourage our regular guests to use their sessions consistently for the best wellness results.

Although packages are non-refundable, they are transferable. You may gift any remaining sessions to friends or family members. Please notify us in advance via WhatsApp or email with the recipient’s details so we can update the booking records smoothly.

We reserve the right to modify this Refund and Cancellation Policy at any time. Any updates will be posted on this page with a new “Last Updated” date. Your continued use of our booking services after changes have been posted constitutes your acceptance of the revised policy.